Elindra Frequently Asked Questions
Orders & Payment
Is payment on elindrayoga secure?
Yes, all payments are protected by SSL encryption, which secures all your banking data. Payments are accepted in Swiss Francs (CHF) and Euros (EUR), with the exchange rate automatically applied by your bank.
Can I modify or cancel my order after it has been confirmed?
As orders are processed quickly, a modification is only possible within the very first hours following the purchase. Please contact us immediately at info@elindrayoga.com. See also our return and refund policy.
Delivery & Shipping
What are Elindra's delivery times and costs?
Orders are processed and prepared within 10 business days from payment confirmation (this period may be extended during peak seasons). Shipping is then handled by Swiss Post for Switzerland, or Correos for Spain and the rest of Europe, with an estimated transit time of an additional 10 business days. Delivery is free in Switzerland and Europe for purchases over 100 CHF/EUR; below this amount, fees are indicated before order confirmation.
Do you deliver outside of Europe and Switzerland?
Yes. For deliveries outside Europe, customs duties, import taxes, or local administrative fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the displayed price or the shipping fees charged. We recommend checking with your country's customs authorities before ordering. See our full shipping policy.
Are there any customs fees to expect?
No, there are no customs fees for deliveries in Switzerland and Europe, as the displayed price is final. For destinations outside Europe, local taxes may apply and are the responsibility of the customer. Please see our shipping policy.
Returns & Refunds
How do I return an Elindra item?
You have 14 calendar days after receipt to request a return, without having to provide a reason, by writing to info@elindrayoga.com with your order number before returning the item. No returns are accepted without this prior contact. We do not offer direct exchanges: for a different size or item, you must return the initial product and then place a new separate order. Full details on our return and refund policy.
What are the conditions for a refund?
The item must be unworn, unwashed, and unused, in its original condition and packaging with tags attached, accompanied by the order number. The refund includes the price of the item and the initial standard delivery costs, but not the return costs, which remain the responsibility of the customer (except in case of a defective, damaged, or incorrect item). Once the return is received and inspected, the refund is processed to the original payment method within a maximum of 14 calendar days.
What should I do if my leggings or bra arrive defective?
Inspect your order upon receipt and contact us immediately at info@elindrayoga.com, ideally with a photo of the issue. In case of a confirmed manufacturing defect, damage, or incorrect item, Elindra covers all return shipping costs, at no charge to you.
What is the right of withdrawal for customers residing in the European Union?
In accordance with articles L221-18 and following of the Consumer Code, you have a period of 14 calendar days from the physical possession of the goods to exercise your right of withdrawal, without having to give reasons or pay any penalties, apart from the return costs. You can exercise this right via the link "Renounce the contract here" available at the bottom of the site, or by any other unambiguous means to info@elindrayoga.com. An acknowledgment of receipt on a durable medium (email) will be sent to you, and the goods must then be returned without undue delay, no later than 14 days after communicating your decision.
To process these requests, we use the Revoq application, EU Withdrawal-Button (Jonas Busch, hello@buschbytes.com), which processes your name, email, order number, and relevant items. Data is hosted in Europe (Germany/Netherlands) via Supabase and Fly.io; email confirmations are sent via Resend Inc. (USA, certified EU-US Data Privacy Framework). More information on consumer-withdrawal.eu/dpa.
Sizing & Care
What sizes does Elindra offer (XS, S, M, L, XL)?
Our pieces are designed in sizes XS to XL depending on the collections, with a "second skin" sculpting fit that moves with you. Consult the size guide on each product page, as the availability of XS/XL may vary depending on the style.
How to care for a Tencel™ or linen garment?
Machine wash at a maximum of 30 °C on a delicate cycle, and avoid tumble drying to preserve the elasticity and softness of natural fibers. For linen, soak the garment overnight in cold water before the first wash.
Are Elindra clothes suitable for sensitive skin?
Yes, Tencel™ is naturally antibacterial and thermoregulating, suitable for daily practice.
What is Tencel™ and why does Elindra use it?
What is Tencel™ (Lyocell)?
Tencel™ is a fiber extracted from eucalyptus pulp via a closed-loop process that recycles 99% of the solvents used, developed by Lenzing, an Austrian pioneer in responsible textiles. It is naturally antibacterial, breathable, and biodegradable.
Where are Elindra clothes manufactured?
Elindra designs its collections in Switzerland and has them manufactured in Portugal, in Oeko-Tex certified workshops, in small batches to limit textile waste.
